Using SI - Increase Car Count by Setting the Next Appointment
Set the next appointment for your customer with ServiceIntelligence. SI automatically calculates the next oil change date based on the actual vehicle usage for each individual customer.
Set the appointment when the vehicle is being dropped off or when the vehicle is being picked up. We find that it is more consistent to set the appointment for the next oil change when the vehicle is dropped off, after explaining to your customer your the benefits of Managed Auto Care. As with all SI features, no data entry is required in SI. Set the appointment date in your shop management system and SI appointment schedule will be updated and email notifications will be delivered to your customer automatically.
By explaining that the vehicles of today are much better engineered and manufactured and can reach a quarter of a million miles without much trouble if properly maintained, we address an important concern for our customers on how to stretch their hard-earned dollars. Preventive maintenance makes a lot of sense to our customers so suggesting the next appointment date at the time of vehicle drop-off, after explaining the SI managed auto care report and the value of preventive maintenance, allows a smooth transition into setting the next appointment.
Since the next appointment dates are projected based on the oil change interval, the Appointment date for the higher mileage vehicles is later (the LOF will become due sooner) as compared with the appointment date for vehicles with lower milages which are projected to be due later.
Appointment Reminder Settings
About: Contact automation includes Appointment Reminder emails. This article explains how to customize and start automated daily sending of Appointment Reminders. Solution: Step 1: Start ServiceIntelligence Click on the SI icon. This could be ...
SI Server SQL Security Setting
SI Server SQL Security Setting- Encountered a network-related error. https://docs.microsoft.com/en-us/sql/relational-databases/lesson-2-connecting-from-another-computer Step 1 Open SQL Server Configuration Manager on SI Server machine running SQL ...
Using SI - Deepen Customer Loyalty & Create Competitive Advantage
When you exceed your customers' expectations, you deepen customer loyalty and create competitive advantage. In other words, we need to blow them away with a clearly superior customer-service experience. This is what we call your recognizable ...
Scheduling and Printing the Lube Sticker for the Next Appointment
Click here to learn how to schedule and print the lube sticker for the next appointment
Using SI - Get Informed Using Vehicle Vitals
The Summary Report has crucial information for our customer to make an informed purchasing decision at the point of sale. The Service Writer can assist the customer when reading the vehicle profile Summary report. Here we will discuss how to use the ...