Service Intelligence is missing data from records, is missing customers from the customer list, or is mismatching invoices between customers.
A full load forces ServiceIntelligence to get new data from your shop management system by telling SICommunicator to drop the existing database and begin a new scrape from your shop management system. This almost always works as a temporary fix to remove data inconsistencies and reset the SI database to a working state.
- First, find SICommunicator running on your ServiceIntelligence Server in the system tray (the small icons next to the clock on the start bar). It is a small red circle with the white letters "SI"
- Right-click the SICommunicator icon to access the context menu.
- Select Full Load
When SI is running a full load the desktop application will be unavailable. The full load will run in the background, in order to check its progress, open SICommunicator. Full loads are used as a temporary solution to most problems, if you are still having errors or trouble, give us a call.