eAutoClub, Inc.

            Mitchell 1 Manager SI Button Integration (v10)

            Symptoms:

            Customer Page does not have the any of the "SI" button at the bottom of the Customer, Vehicle or Order page within Mitchell1 Manager.
            (Button text could be "Serv Intell", "SI Free", "SI STD" or "SI Pro")

            About:

            Service Intelligence has the ability to grow an SI button within the Mitchel Manager 5.9 and 6.4 (SE) systems. This creates a button which jumps from an active vehicle to the corresponding service intelligence page. This allows users to quickly jump to SI reports from the Customer, Vehicle, and Order tabs.

            Fix:

            1. Open the Windows explorer file browser by right clicking the start button on the task bar and selecting it from the drop-down list. 
            2. Change directories to the installation path of SI. This is "C:\Program Files\eAutoclub\ServiceIntelligence v9"  on most machines, if you are on a 64 bit machine however, it will be located in "C:\Program Files (x86)\eAutoclub\ServiceIntelligence v9"
            3. Select the following files while holding down the CTRL key:
              • eAutoRemote.dll
              • ServIntel.exe
              • ServIntel.exe.config
            4. Right click on any of the 3 files while they are selected and choose "copy" from the drop-down list
            5. Change directories to the installation path of Mitchell Manager. This is "C:\Program Files\M1-SK\Teamworks" on most machines, if you are on a 64 bit machine however, it will be located in "C:\Program Files (x86)\M1-SK\Teamworks"
            6. Right click on the "Teamworks" folder and select "paste" from the drop-down list
            7. Restart Mitchell1 Manager

            Notes:

            The ServIntel button will show on the bottom of the Customer, Vehicle, and Order tabs. Call us if you have any questions.


            Updated: 01 Feb 2019 03:06 AM
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